Shipping Policy – Velvet Aurum
At Velvet Aurum, we are committed to delivering your orders safely and efficiently.
Order Processing
• All orders are processed within 1–5 working days (excluding weekends and public holidays).
• Orders placed after 5:00 PM will be processed on the next working day.
Shipping & Delivery Time
We offer shipping within Malaysia and selected international destinations.
Malaysia:
• Estimated delivery: 7–15 working days
International Orders:
• Estimated delivery: 10–18 working days, depending on destination and customs clearance.
Delivery times may vary during peak seasons, promotions, or unforeseen circumstances.
Shipping Fees
• Shipping fees (if applicable) will be calculated and displayed at checkout.
• Free shipping promotions may be offered from time to time.
Tracking Information
• Once your order is shipped, you will receive a tracking number.
• You may track your parcel using the provided courier link.
Delays & Unsuccessful Deliveries
Velvet Aurum is not responsible for delays caused by:
• Incorrect or incomplete shipping addresses
• Customs clearance
• Courier service disruptions
• Natural disasters or force majeure events
Please ensure your shipping details are accurate before placing your order.
Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your parcel:
Email: velvetaurum@yahoo.com
Kindly provide your order number and clear photos for verification.
Address Changes
Once an order has been processed or shipped, address changes may not be possible. Please contact us immediately if you need assistance.
Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 velvetaurum@yahoo.com
🌐 www.velvetaurum.com